Политика возврата средств

Refund, Replacement and After-Sales Policy

1. No General Return for Cross-Border Equipment Orders

Because our equipment is shipped internationally, it is generally not practical to return equipment to China after dispatch. We therefore do not offer a general 15-day return, change-of-mind return, or refund-without-return arrangement for equipment orders. Any remedy must be approved under this policy.

2. When Goods Do Not Reach the Customer's Destination

If goods do not reach the customer's destination because of a reason attributable to us, including where a shipment is held, returned, or seized by customs due to our shipping documents, product-related issue, or other verified seller-side cause, we will investigate and confirm the case. Once confirmed, the customer may choose one of the following remedies:

• Reshipment of a new unit; or
• A refund of the amounts paid for the undelivered goods, including paid freight where applicable.

Only one remedy applies to the same order or shipment.

We are not responsible where delivery fails because the customer refuses delivery; provides an incorrect or incomplete address, phone number, or consignee information; cannot be contacted by the carrier or customs; does not provide required import-clearance information; or does not pay duties, taxes, customs charges, storage fees, or other destination charges that are the customer's responsibility. In these cases, no free replacement or refund is available. Any reshipment requested by the customer will be at the customer's cost.

3. Equipment Faults Reported Within 30 Days After Delivery

If an equipment fault is reported within 30 days after delivery, the customer must provide the order details, product serial number, clear photos or videos, and cooperate with our remote diagnostic process. If our technical assessment confirms that the fault is inherent to the equipment, occurred under normal use, and cannot be repaired through remote guidance or replacement parts, we will reship a new unit.

A replacement unit is the remedy for this verified 30-day unrepairable equipment fault. The customer must keep the original unit and follow our instructions for diagnosis and handling. A refund or replacement is not available merely because the customer does not wish to keep, use, or receive the goods.

4. After-Sales Parts Support

For equipment malfunctions during normal use, we will provide remote assistance where possible and arrange replacement parts when needed:

• Within 3 months after delivery: we bear the cost of replacement parts and the shipping cost of those parts.
• From 3 months to 1 year after delivery: we bear the cost of replacement parts; the customer bears the shipping cost.
• More than 1 year after delivery: the customer bears the cost of replacement parts and shipping.

If a malfunction or damage is caused by improper use, failure to follow operating instructions, unauthorized repair or modification, incorrect power supply, accident, or other customer-caused circumstances, the customer bears the cost of parts and shipping.

5. Non-Returnable Items

Customized items, personal care products, consumables such as shampoos and serums, hazardous materials, flammable liquids, gases, sale items, and gift cards are non-returnable.

6. Contact Us

For shipping, replacement, refund, or after-sales requests, contact us through the online chat tool, WhatsApp, or email at seyarsi601@gmail.com and include your order details.

Nothing in this policy limits any non-waivable rights that apply under the law of the customer's place of purchase.