Refund policy

 

We have a 15 - day return policy, which means you have 15 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

 

To initiate a return, you can contact us via the online chat tool, WhatsApp, or email at seyarsi601@gmail.com. Please note that returns should be sent to the following address: 【No. 45 - 57, Yaotai Hongyin Community, Kuangquan Subdistrict, Yuexiu District, Guangzhou City, Guangdong Province, China】Contact: Mr. Zheng Chupeng，Tel: +86 13512702432

 

If your return application is accepted, we will send you a return shipping label along with instructions on how to send the package and where to send it. Meanwhile, you are required to pay the shipping cost and tax fees for transporting the goods from your address to the return address. Items sent back to us without prior return application will not be accepted.

 

For any questions regarding returns, you can contact us at any time via the online chat tool, WhatsApp, or seyarsi601@gmail.com.

 

Damages and issues:
Please check the order upon receiving the goods to ensure they match. If the item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can assess the issue and handle it properly.

 

After - sales service for goods:
If a malfunction occurs during the normal use of the product, please contact us. We will negotiate the service for you as soon as possible. We can assist you remotely to solve the problem. If parts need to be sent for replacement, we will send the parts promptly to help you resolve the malfunction. If the malfunction occurs within three months after you purchase the product, we will bear the cost of parts and the shipping cost of the parts. If the malfunction occurs between three months and one year after purchase, we will bear the cost of parts, and you will bear the shipping cost. If the malfunction occurs more than one year after purchase, you will bear both the cost of parts and the shipping cost. The time is calculated from the date you receive the goods.
If the malfunction is caused by your improper use, we will still cooperate to provide service. In any case, you will bear the cost of spare parts and the shipping cost.

 

Exceptions / non - returnable items
Certain types of items cannot be returned, such as customized items (like special orders or personalized items), personal care products (such as beauty products), or easily consumable items like shampoos and serums. We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about specific items, please contact us.

 

Unfortunately, items on sale or gift cards cannot be returned.

 

Exchanges
The quickest way to get the item you want is to return the existing item. Once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund is approved or not. If approved, you will automatically receive the refund via your original payment method within 10 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return and you haven't replied, the return matter will be re - evaluated. If you have any other questions, please contact us at seyarsi601@gmail.com and attach the order details.